I think it's fair to say that each one of us learns something new every day; and that's a very good thing. There are countless proverbs, slogans, and god-awful sunrise-based internet photo memes bouncing around to remind us to never stop learning; to stick it out through the tough times, to excel in the face of adversity. Recently, I have been fortunate enough to have been given the opportunity to come on board with John and company here at The Point, and let me tell you, I have learned more lessons about customer service and the challenges it can present in the last couple of months than I have in the entirety of the rest of my professional life. Let me explain. 

Here at The Point, we work in an amazing environment with a hand selected crew of incredible people. Our work ethic is second to none. Creativity is not only encouraged, but demanded at every turn. We are constantly being challenged to step outside of our wheelhouse and dream big to bring the best possible experience to both you, the customer, and to ourselves as something more than employees; as people who love people. 

In just a few short months, we have started to learn your faces and names, likes and dislikes. We have retooled the bar with 10 new craft beer taps to bring better service to our craft beer clientele, and Rachel works non stop to come up with new and tasty concoctions for the mixed drink crowd. We have made our way from humble beginnings as a kitchen that served chili dogs and potato chips, to an expansive menu including selections for tastes from pub fare (albeit kick ass pub fare...have you tried the Point Burger?!) to the new and experimental (seriously... The Clifton, The Kaufman, Chicken and Waffles wings...) we're killing it over here!

We have endured together, through the hiring of nearly an almost entirely new kitchen staff, through the (not surprisingly) well received "I'd Tap That" events, through learning how to cater a taco bar on the fly, and appliances breaking, and the time that one guy played Rupaul on Rockbot. No matter what life throws at us, (did I mention the Rupaul song?) we grow, we learn, and we endure. And we do it because we like having you guys around.We like knowing that you can come to us and have the best bar experience in Genesee County because we honestly care about each and every one of you having the best of the best from the minute you walk in one of the two side doors, until the time we pour you gently and responsibly into a cab with a nice warm blanket and that bear you loved so much as a kid.*

So whether you're already a regular and just want to stop in to see what's new, (god knows it's always something...) or you've never been in but feel like you could get excited about our Spot On loyalty program, Rockbot, free pool and shuffleboard, or live trivia Mondays, we hope to see you soon, and often. Challenge our cooks to make you what you want, not just what's already on the menu. Let your bartender know which kegs you'd like to see us tap next. We're here to be challenged, and to bring you the very best. And frankly, we haven't failed yet.  Bring it, fu.....er, customers! 

Oh, and stick your head in the kitchen and introduce yourself sometime. It gets lonely back there, and lettuce sucks at holding a conversation. 

Ball so hard,
Mike "Tumbleweed" Legue
Kitchen Manager + Cook 

*Blanket and bear not available at all locations. Pay your tab before you leave. 

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